We hope you always have a great shopping experience but on the off chance you run into an issue I would love to help.
In the event you need to exchange due to manufacturing defect or damage during shipping you will need to contact us via email at Teamjemini@comcast.net or via the contact page to inform us of the damage within 10 days of receiving the item. AT THIS TIME WE DO NOT OFFER REFUNDS FOR REASONS BEYOND THESE LISTED, however we will gladly exchange your product with the correct size,etc. If for some reason an item cannot be replaced via exchange (ex. Out of stock) a refund may be offered. Refunds will only be extended to the orginal purchaser. Once we are contacted we will inform you of return instructions.
Customers are responsible for the shipping cost of the returned item. Shipping costs are non-refundable.
You must retain proof of shipping (tracking number) in case your order is lost on the way. Failure to do so may result in us not being able to process your return.
Items are shipped from Houston via USPS. Please allow 5 - 7 business days for processing and shipping. Many items are handmade and may require additional processing time.